Frequently Asked Questions (FAQ)

AddressDoctor for Excel^®

Q: Is AddressDoctor for Excel^® able to process a list without country information?
A: With multi-country lists you have to indicate the country for each address. But there is the possibility of processing lists without any country specification, if all addresses are from the same country.

Q: How many addresses can the Excel^® Add-In process in an hour?
A: Depending on your Internet connection speed, approximately 60,000 to 100,000 addresses can be processed per hour

Q: How can I remove the AddressDoctor Excel^® Add-in?
A:To remove the AddressDoctor Excel^® Add-in, you need to perform two steps:

1. Disable the Excel^® Add-in.
   To do this, start your Excel^® and select "Tools" - "Add-ins" from the menu. This will show you the list of all available Add-ins. Disable the check box for AddressDoctor.
2. Delete the "AddressDoctor.xla" file from your hard drive

Q: Which Microsoft^® Office versions are currently supported?
A: Version 2000 and 2003 have been successfully tested.

Version 2007 should work under normal conditions, unless Visual Basic^® was not part of the Office 2007 installation.

In this case the following error message will most likely occur during the installation of the Excel^® Add-In:

"This workbook has lost its VBA project, ActiveX controls and any other programmability-related features. Errors were detected in file "PATHNAME\AddressDoctor.xla""

This happens because Visual Basic^® is an optional Microsoft^® Office component but is needed to run macros necessary for the AddressDoctor Excel^® AddIn.

You can check if Visual Basic^® was installed by taking a look at the Developer tab within Excel^® 2007. Click the Office button, select Excel^® Options and ensure that Show Developer tab in the Ribbon is ticked in the Popular set and then click OK.

A greyed-out Visual Basic^® button indicates that it was not installed when Excel^® (or Office) 2007 was installed. To install Visual Basic^®, you need the original installation medium (DVD or downloaded file) for Excel^® 2007 (or Office 2007) and use the customize option to select and install Visual Basic^® for Applications which is located within Office Shared Features (see diagram).

Thus the AddressDoctor Excel^® Add-In should function problem-free.