Frequently Asked Questions (FAQ)

AddressDoctor Data Quality Center (DQC)

Q: How long does it take for my data to be processed?
A: The AddressDoctor Data Quality Center analyses your address data immediately after the file upload is completed. After the analysis you will receive an eMail with instructions on how to confirm the job and start the processing. As soon as the Link contained in the eMail has been clicked the processing will start. Smaller files of less than 100.000 records are often finished in less than one hour. Larger files, especially those containing deduplication instructions, might take longer. However, in most cases these files will be ready within 24 hours. After processing is finished, you will receive an eMail with download Instructions.

Q: Is it possible to upload my file via FTP?
A: No, at this time only the browser based upload is available.

Q: Which file formats can be processed in the DQC?
A: The DQC can currently process text files with separators and delimiters. Text files with fixed field length or other file formats as for instance Excel have to be converted before upload.

Q: I would like to have a movers check (NCOA) performed on my address data. How can I do that?
A: NCOA processing is available in the AddressDoctor DQC. Please create an account if you not already have one and fill out the required statement about the address ownership. Once you have sent this agreement to our contracts department, the NCOA will be enabled for your DQC account.

Q: I selected the country-specific diction of writing (Casing) and English locality name in the DQC for German addresses. I get the corrected addresses in capital letters only, although the data records should actually be present in upper and lower case capability?
A: In order that umlauts or other special characters can be converted into the English language, the transliteration algorithm is called automatically in the background. This delivers system-dependently only capital letters.

Q: What happens to non-assigned input fields?
A: The DQC output file contains all input fields, regardsless if they were assigned or not. Following those are the output fields, which start with "OUT_". Non-assigned fields are not considered for address verification.

Q: How long does AddressDoctor save data that has been uploaded in the AddressDoctor DQC?
A: When the time below has elapsed, the input file (file that the user has uploaded), the corresponding processing data in the database and, if already available, the result file and the report are deleted.

• Deleted, non-started orders or orders with processing errors: 30 days
• Audit has been sent, but the order has not been downloaded yet: 180 days
• Order has been downloaded: 270 days