Support

We strive to develop the AddressDoctor products so they can be used with as little learning effort as possible. Even so, problems may arise that our experts will gladly help to solve.

You can reach us via eMail to support@AddressDoctor.com. Please always specify which product you are using or simply use our convenient contact form. For critical production issues, please additionally call us by phone at +49 6237 9774-0 (US: 866-402-2800).

Please note that support is available during business days at the following times:

German time
9:00am until 12:00pm

UK time
8:00am until 11:00pm

US Eastern time (EST)
3:00am until 6:00pm

US Pacific time (PST)
12:00am until 3:00pm

The support is closed during the following holidays

• New Year's Day (January 01, 2010)
• President's Day (February 15, 2010)
  (support hours 9:00am to 6:00pm German time only)
• Good Friday (April 02, 2010)
• Easter Monday (April 05, 2010)
• Ascension Day (May 13, 2010)
• Whit Monday (May 24, 2010)
• Memorial's Day (May 31, 2010)
  (support hours 9:00am to 6:00pm German time only)
• Corpus Christi (June 03, 2010)
• Day after Independence Day (July 05, 2010)
  (support hours 9:00am to 6:00pm German time only)
• Labor Day (September 06, 2010)
  (support hours 9:00am to 6:00pm German time only)
• Allhallows (November 01, 2010)
• Thanksgiving Holiday (November 25-26, 2010)
  (support hours 9:00am to 6:00pm German time only)
• Christmas (December 24-27, 2010)
• New Year's Eve (December 31, 2010)

For your convenience we packed all 2010 support holidays in one iCalendar file.
AddressDoctor-SupportHolidays2010-en.ics – iCalendar file. Outlook users: Please use the Import function to open this file.
AddressDoctor-SupportHolidays2010-en.hol – hol file, especially for Outlook users. Contains less detailed information than the iCalendar file.