As an e-commerce service provider, SHARIS GmbH has been designing and managing online distribution channels for businesses since 1997. SHARIS is responsible for online shop operations and the complete handling of e-commerce processes, including catalogue updating, customer consulting, making payments, and managing debtors.
The e-commerce company SHARIS runs online shops for different clients, including Deutsche Telekom and T-Systems. It takes over running its customers' shop operations and accompanies end customers from their first purchase to their next as satisfied, returning customers. "Differently structured online order forms often cause inaccurate capturing of customer data," explains Arnaud Becuwe, managing director at SHARIS. "Delayed orders caused by incorrect delivery addresses create unnecessary costs and displease customers. Especially for shipments going abroad, consequential charges of wrong addresses are high."
In 2004, SHARIS first integrated AddressDoctor's Interactive Web Services into their clients' online shops. Address validation during the registration ensures correct delivery and billing addresses from the beginning. In addition, the address authentication is a method of fraud prevention. "We decided to use AddressDoctor because of the global country coverage as well as the easy implementation," says Becuwe. "Up to 100,000 customers per year register in the online shops of our customers. Thanks to the address verification, the number of undeliverable shipments has decreased significantly. This has had a positive impact on the logistics costs and customer satisfaction."
"SHARIS expects precision, high performance, and reliability on all levels of an e-commerce project. In this regard, we can completely count on AddressDoctor. For current as well as for future projects, AddressDoctor's global country coverage is an essential feature for our portfolio."
Arnaud BECUWE, Managing Director at SHARIS
Interactive Web Services
Case study SHARIS