On the banks of a lake, high up in the mountains, on the shores of the sea, near the bustling village square, in the middle of the green woods... The location of the 205 privately-run, historical Romantik Hotels & Restaurants in 10 European countries is always something extraordinary. Regional specialities, typical local architecture, as well as a distinctive climate and unique qualities of the people shape the character of each hotel and restaurants just as the individuality of the hosts.
Interactive and Batch Web ServicesWith consistent high-quality standards and personal guest relations, Romantik Hotels & Restaurants has become a leader in the European hotel brand market. All 205 hotels and restaurants in 10 European countries are individual and personalized, but they all have one thing in common: the guest is always top priority.
In 2007, Romantik Hotels & Restaurant charged the Berlin hotel management agency hit-Consult to implement automated address validation into its online booking process. The goal was to ensure that quality and a correctly tailored guest approach started with a direct booking on the company's Web site.
Anton Hell, managing director of hit-Consult, explains: "There was no other technology provider that met our criteria in the same way as AddressDoctor. It validates guest addresses from more than 240 countries online. In addition, the connection to AddressDoctor's Web Services was realized seamlessly and within a short amount of time." Since then, during each online visit or when a voucher is commissioned at Romantik Hotels & Restaurants, guest addresses are validated automatically and in real time for postal accuracy. The Interactive Web Services ensure from the beginning that only accurate addresses are saved in the database. In addition, the entire database is updated once a year in a single step with the Batch mode.
Case study Romantik Hotels & Restaurants
