SAP

Advantages of global address cleansing:
Communication with customers becomes faster and more professional

In the communication with investors of SAP AG, who are regularly informed about the latest developments of the company, address quality is a must for a fast and absolutely reliable delivery of these important issues. To achieve and maintain excellent quality of this address data, which is generated through various communication channels, as it is usual for a leading software company, is very complex.

"We were not satisfied with the quality of the addresses. We had about 200 undeliverables per mailing. We also believe that there were a number of incorrectly addressed shipments that did receive their final destination only with delays," Natalie Berger explains the initial situation in the headquarters in Walldorf.

AddressDoctor has teamed with caatoosee to proof and correct the international investor relations database of SAP. With the full service package of AddressDoctor Service and caatoosee iq-engine the number of undeliverable letters and parcels could be reduced significantly to almost zero and thus costs could be cut down.

Read more about the solution for SAP:

read the whole story (119k)