Kempinski

Improved guest relationships as a result of high quality guest data

Founded in Germany over a hundred years ago, Kempinski Hotels & Resorts have long reflected the finest traditions of European hospitality. Today, as always, Kempinski represent the highest standards in the hospitality industry regardless of the property the guest visits.

One of these standards is the correct addressing of customers, personally on the one hand and on letters they receive from Kempinski on the other hand.

To match with this standard Kempinski opted for the full service package of AddressDoctor: A postal and content based validation and formatting of guest addresses with AddressDoctor Enterprise. Through the elimination of "secret codes" and the address validation and correction, a major improvement of the quality level in the hotel data system could be achieved.

Folker Heim, Customer Information Manager of Kempinski Hotels & Resorts, confirms the excellent results, read yourself:

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