AddressDoctor

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eCommerce (Online-shops, contact forms and logistics)

If customers can order via the Internet or if they can change data the address should be validated.

The shipment of a product to an incorrect address does not only delay the delivery, but service promises are not kept, either. Besides the angry customer you might also lose money, because of reshipment and relabeling.

AddressDoctor corrects addresses already during the capturing process and checks validity, orthography and formatting beforehand.   roi_4.xls

Please enter: What is the average shopping cart account of a customer ?
  How often does a customer order per year?
  How many orders do you obtain annually?
  How high are the average mailing expenses (only postage charges)?
  How high are the costs for re-shipment and packaging?
 
  without data optimization with AddressDoctor
Assumption: 5% of the addresses are incorrect or incomplete
Correctly delivered orders per year
Delayed deliveries 0
Undeliverable mail 0
Costs for re-shipment and packaging 0
Customers, who are angry about delayed orders or orders not arrived at all.
Assumption: 10% of unsatisfied customers, buying somewhere else in the future
Customers, who will order with another provider/partner in the future  
Sales shortfall, because of customer migration
Total costs, because of incorrect delivery addresses
Annual benefit through AddressDoctor