AddressDoctor

  Close window

Customer service and call center

When call center agents need less time for data capture processes of customer addresses, you are able to increase the number of calls without increasing the number of call center agents.

Furthermore, information and orders for customers can be delivered much faster and with more precision, which saves additional postage and enhances customer satisfaction.

AddressDoctor speeds up processes in a call center and helps to keep data quality on a stable high level. roi_2.xls

Please enter: How many full time call center agents are currently working in your call center?
  How many calls per hour do your agents handle?
 
  without data optimization with AddressDoctor
Costs per second and call center agent 0,05 0,05
Seconds per call, the agent needs to enquire the customer address, capture it and eventually corrects it 6 5
Costs per hour capturing the right address
Annual costs per agent to capture customer addresses
Annual total costs including all call center agents
Annual benefit through AddressDoctor  
Imrpovement  

The calculation is based on 48 week per year and 8 working hours per day.