AddressDoctor® - eCommerce - Address check online

A new business relationship on the web almost always begins when your customer enters his postal address and payment details in your online store.

But there are many things that can go wrong.

• Your customer is in a hurry and forgets to fill in important fields. Maybe a house number or a postal code. Oh, you require postal codes? But what about customers from Ireland, they don't have any.
• There is a typo in the postcode or the street name is spelled incorrectly. So instead of sending to CYPRESS FL 32432 you ship to SUFFOLK VA 23432
• Your customer is not even a "customer" as he claims to live at a non-existing address like Duckburg for instance.

These little things add up and suddenly you have some bigger problems. Incomplete or wrong addresses lead to costly undeliverables and returned merchandise. Delayed shipments make the customers unhappy and restocking undeliverable items expensive.

This is certainly not a good start for a business relationship, but for all these problems AddressDoctor® - eCommerce is the solution.

The AddressDoctor® system validates the address input of your customers while the order is placed. Incorrect and incomplete addresses have no chance to make it to your database.

AddressDoctor® - eCommerce ensures correct postal addresses of your online customers

AddressDoctor® - eCommerce validates the address input of your online customers while the order is placed.

Incorrect or incomplete addresses are corrected. Suggestions can be displayed to your customers if the address cannot be corrected automatically.

AddressDoctor® - eCommerce can be integrated into almost any online store within hours. For special needs an XML based interface is available. If you are running an online shop based on INTERSHOP 4 you can use our new INTERSHOP 4 cartridge.

AddressDoctor® - eCommerce pays off quickly due to its inexpensive pay per use pricing. Even if you have only a few monthly orders. If you want to quit using add in form eCommerce you simply cancel your account online.

AddressDoctor® - eCommerce, as global as the Internet

Like all AddressDoctor® products, AddressDoctor® - eCommerce is based on a comprehensive reference database from 200 countries and terrtories that has been compiled over many years.

As it is certain that there are changes somewhere on this world, constant updates make sure that the databases stay up to date. It is your decision, how often you would like to receive updated files.

The reference file of AddressDoctor® is unique worldwide. It contains detailed street directories for more than 40 countries and postcode information for more than 100 countries. With such a comprehensive database you are ready for customers from around the world.

How does AddressDoctor® - eCommerce work?

The process is very simple. Your customer fills in the address form on your web site as usual. If you are using AddressDoctor® - eCommerce's web connector, this form is sent to the AddressDoctor® server for address verification.

If the address is correct or if AddressDoctor® can automatically fill in missing pieces, the address is immediately forwarded to your server. This is not noticed by your customers and transparent to your system.

For example:

If an address cannot be corrected automatically, the AddressDoctor® eCommerce server will generate a list of suggestions. What happens with this list is up to you.

• The list may be displayed to your customers automatically by the AddressDoctor® server,
• or AddressDoctor® will send the suggestions to your server where you can make the choice yourself.

Your benefits

• Correct and complete billing and shipping addresses, no matter whether your customers live in Waldbreitbach or London.
• Less undeliverables and less cost for resending merchandise.
• Happy customers because of a fast delivery.
• Less time for order processing required.

Features

• Requires no software installation on your server (Web connector).
• Can be integrated into your website within a few hours.
• Works with any browser and most all shop systems.
• Checks and corrects reliably by using the constantly updated official reference data for each country.
• Sends suggestions either to your customers or to your site only, so the customer will not notice the verification process.

AddressDoctor® - eCommerce can be best experienced using our Demo Shop!

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Frequently asked questions

Subject to change without notice