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Kempinski Hotels

Founded in Germany more than 110 years ago, Kempinski Hotels have long reflected the finest traditions of European hospitality. Today, more than ever, Kempinski is synonymous with distinctive luxury.

Folker Heim

"We are impressed by the true global coverage offered by AddressDoctor. Where other suppliers only offered a narrow selection of main markets, AddressDoctor is covering the whole world. We are extremely satisfied with the quality and accuracy of this partner."

Folker Heim, Director Customer Relationship Management, Kempinski Hotels

Benefits for Kempinski Hotels

  • Increased data capture speed by up to 40%
  • No additional software to install
  • One solution for all countries
  • Accurate guest addresses from the start
  • Reduced costs by fewer returned mail

Quick Facts

  • Opens internal link in current windowAddressDoctor's Web Services are seamlessly integrated in MICROS OPERA
  • Available from OPERA Version 3.1
  • Available in OPERA-PMS and OPERA-CIS
  • Pricing: per room and per year

High quality guest data for improved customer care

The Challenge

Kempinski Hotels bend over backwards to create an exceptional experience for their valued customers. Their first-class level of service does not end at check out and expands to often overlooked details such as address accuracy.
Keeping in touch with customers is important and requires careful planning. Returning guests need to be treated with respect and care. Using properly addressed mail is not only a courtesy but is expected from a leading luxury brand hotel.

The Solution: AddressDoctor for OPERA

Kempinski works with MICROS OPERA system as part of their front office solution. AddressDoctor is directly integrated into OPERA. Addresses from more than 240 countries can be cleansed on-the-fly as they are entered into their system. In addition, AddressDoctor offers a batch cleansing process, which can run at any time of day.

"The quality of our addresses influences our ability to reach Kempinski's valued guests. With complete and valid addresses, we do not only increase the success of our interactive web portals and direct marketing campaigns, we also save time and reduce costs", says Folker Heim, Director Customer Relationship Management.